10+ Years Experience
We are seeking an experienced Digital Program Manager to lead and delivery across the organization’s digital innovation and product delivery hub. This role builds on the established Scrum delivery model and expands responsibility from team-level execution to program-level leadership, coordination, and outcomes. The Digital Program Manager is accountable for ensuring multiple cross-functional teams deliver in alignment with strategic priorities, business outcomes, and enterprise expectations. The role will focus on executing complex digital programs across platforms, applications, and data solutions, ensuring alignment between product, engineering, and business stakeholders while driving predictable, value-focused delivery, strong cross-team coordination, and measurable business outcomes aligned to strategic priorities. The Program Manager must balance Agile delivery practices with enterprise governance, program visibility, and outcome accountability.
Bachelor’s degree or experience in Computer Engineering, Computer Science, Information Systems, related digital, analytical, or IT field.
Hold 10+years of professional experience.
Strong problem-solving and analytical skills.
Excellent communication and collaboration skills.
Ability to manage time effectively and prioritize tasks to meet deadlines.
Demonstrate ownership of program outcomes, not just coordination.
Effectively manage complex dependencies across multiple teams.
Drive alignment between strategy and execution.
Provide clear, proactive communication to leadership and stakeholders.
Balance delivery discipline with agile flexibility.
Identify risks early and proactively drive resolution.
Enable teams to deliver predictably and with high quality.
Lead cross-functional teams to plan, execute, and deliver digital programs across platforms, applications, and data solutions.
Translate strategic priorities into program roadmaps, milestones, and delivery plans.
Ensure delivery of measurable business value, improved customer experience, and operational efficiency.
Oversee execution across multiple concurrent initiatives within the program.
Coordinate across multiple Scrum teams and shared services.
Identify, track, and manage cross-team dependencies and delivery risks.
Facilitate program-level alignment (e.g., roadmap reviews, planning cycles, Scrum of Scrums if needed).
Resolve blockers that extend beyond individual team or Scrum Master scope.
Define and manage program scope, objectives, timelines, and success metrics.
Track program financials, including budgets, forecasts, and resource allocation.
Ensure programs are delivered within scope, schedule, and budget constraints
Establish and maintain program governance and reporting standards.
Serve as the central point of coordination across Product, Digital, Data, and Business leaders.
Provide consistent, transparent program reporting (status, risks, metrics, outcomes).
Align stakeholders on priorities, timelines, and delivery expectations.
Communicate effectively with both technical and non-technical audiences.
Identify, assess, and manage program-level risks, issues, and dependencies.
Drive mitigation strategies and escalate when needed.
Manage changes to scope, schedule, and priorities in alignment with business needs.
Apply Agile, Hybrid, and Predictive delivery practices to optimize outcomes.
Ensure alignment with Scrum team execution while enabling program-level visibility.
Leverage delivery metrics and insights to improve speed, predictability, and quality.
Drive continuous improvement across teams and program structure.
Experience with program and Agile management tools such as Azure DevOps, Jira, Microsoft Project, Smartsheet, or similar platforms.
Comfortable operating in Agile (Scrum), Kanban, and Hybrid delivery environments, with experience managing complex, dependency-driven enterprise programs.
Strong use of collaboration tools (Teams, Miro, Mural, SharePoint).
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